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Booking terms

Please take a few moments to read through the serious stuff below. It forms the basis of a contract between us.

Booking and payment

  • A contract comprised of these terms and conditions will exist between us when you make a booking.
  • The contract between us is governed by English Law and any dispute will be dealt with under the exclusive jurisdiction of the courts of England and Wales.
  • Your card details are securely stored by our card processor to be used for future payments. Please contact us if you would like to delete your card details.
  • Lesson fees are paid for in advance, so you make an initial payment when you book (which secures your child’s place) and includes a FREE swim bag, awards folder and sticker chart.
  • Your first monthly payment is processed 14 days after your start date and monthly thereafter on the card used for your initial payment.
  • Monthly payments are processed every month, even on months when no lessons take place. Your booking and monthly payment continues to hold your child’s place and to spread the cost of payments.
  • Your first monthly payment date is confirmed when you book and on your confirmation email.
  • Your lesson start date is confirmed during the online booking process and on your confirmation email.
  • Please check you booking confirmation email. If anything appears incorrect, please contact us right away.
  • All communication will be with the person making the booking who accepts the terms and conditions on behalf of all participants.
  • Lessons will occasionally run on bank holidays, please check our lesson dates.
  • We may cancel your lessons if payment is not received.

Cancellations and refunds

  • All cancellations must be made via the parent area only.
  • Cancellations received any other way such as by phone, voice mail, email, WhatsApp, Messenger etc will not be accepted.
  • We have a 24 hour cooling off period. So if you cancel within 24 hours of booking, we’ll refund 100% of your initial payment.
  • If you cancel after the 24 hour cooling off period and up to 24 hours after your lesson start date, we’ll refund 50% of your initial payment.
  • Beyond 24 hours of your lesson start date, you may cancel at any time and no further payments will be processed against your card.
  • At the point of cancellation, your place will be cancelled immediately and you may not attend any future lessons.
  • At the point of cancellation, no credits or refunds will be given for previous monthly payments unless no lessons have been provided between your last 2 payments, in which case we’ll refund 50% of your last 2 payments.

Changing your lesson

  • Please contact us if you would like to change your lesson time, day, or venue.
  • We’ll always do our best to make the change subject to a suitable place being available.

Missed lessons

  • If you cannot attend a lesson for any reason, we are unable to offer a make-up lesson, credit or refund. Your booking and payment secures your child’s place in a specific class whether you attend or not.
  • If you cannot attend a series of lessons for any reason, you have the option to cancel or continue payments to secure your child’s place (payments cannot be frozen).

Cancelled lessons

  • If we’re unable to provide your lesson in the short term, you’ll receive a credit that will be automatically deducted from your next payment.
  • If your lesson is cancelled part way through, you’ll receive a credit that will be automatically deducted from your next payment.
  • If you’ve cancelled your booking and have no future payments, you may request a refund of any unused credits.
  • No credits or refunds will be issued if you miss a lesson due to adverse weather conditions when the venue is safe, accessible and we have been able to provide the lesson.
  • If lessons are cancelled on a long term basis (over a week) as the result of an “Act of God” e.g. disruption resulting from strikes, terrorist activity, or where schools/local authorities/public guidance advise that classes should be temporarily suspended for health or other reasons, then no credits or refunds will be issued.

Teaching

  • We will provide suitably qualified instructors fully trained in the Seriously FUN programme.
  • We will do our best to provide a replacement instructor in the event of instructor absence.
  • We reserve the right to replace instructors as required.
  • We are only responsible for students during their swimming lessons and parents and/or guardians are responsible at all other times.
  • The swimming lesson begins when we accept charge of the student from the parent or guardian and ends when the student is returned to the designated handover point at the end of the lesson.
  • We will do our best to hand the student back directly to the parent or guardian.
  • The student is the full and sole responsibility of the parent or guardian when the student is returned to the designated handover point at the end of the lesson.
  • Please ensure the parent or appointed guardian is present at the designated handover point at the end of the lesson.
  • Where a student is a teenager over the age of sixteen years old the student may attend the lesson without the presence of a parent or guardian but the student remains the full and sole responsibility of the parent at all times before and after the lesson.
  • Parents must remain on poolside (at venues with poolside viewing) or inside the pool building (at venues without poolside viewing) and whilst the student is in their lesson. This is imperative in the unlikely event of a medical emergency, building evacuation or other situation.
  • Seriously FUN hold a comprehensive Public Liability Insurance Policy, a copy of which may be requested at any time.
  • Listed class numbers are target figures and cannot always be guaranteed.
  • At certain venues, parents are invited onto poolside to view lessons. Please ensure noise is kept to a minimum and any children watching are kept close at all times.
  • Parents must never distract the swimming teacher during lessons, please direct all communication through the poolside helper or co-coordinator.
  • If a certificate has been printed incorrectly please return it to the office and we will issue a new certificate free of charge.

Goggles

  • In line with recommendations from the STA (Swimming Teacher’s Association) and the ASA (Amateur Swimming Association), children are not encouraged to wear goggles.
  • This helps to promote water confidence and enables them to swim without goggles, which is important for safety.
  • It also reduces the time spent adjusting goggles which can take up valuable lesson time.
  • If your child has become dependent on goggles we can help to reduce this dependency.

Baby swimming

  • Children attending our Swim Baby classes, regardless of age or whether they are potty trained, will be required to wear an under nappy and swim nappy as part of a double nappy system for health and safety reasons.
  • The double nappy system consists of a disposable or re-usable swim nappy PLUS a neoprene swim nappy.
  • To ensure the safety of all and to avoid accidents, we reserve the right to refuse entry to any child without the correct swim nappies.
  • Please ensure all used nappies are taken away with you or disposed of using a nappy bin if one has been provided.
  • There should only be one adult in the pool with each child.
  • We are happy for other family members or friends to bring your child to classes.
  • Anyone attending lessons for the first time must let the teacher know.
  • Please arrive no more than 15 minutes before the start of your lesson to help ensure there is enough room for everyone to change comfortably and to avoid your child becoming restless.
  • No prams or car seats should be taken into the changing rooms or onto poolside.
  • Outdoor shoes should be removed or plastic overshoes worn before entering poolside.
  • Please help us maintain a calm and relaxed poolside atmosphere by keep poolside noise to a minimum while waiting for your class to start.
  • You are responsible for the safety and supervision of any children you bring at all times.
  • Any children viewing lessons should always be under the direct supervision of an adult who is not taking part in the lesson.

Academy

  • Children under 12 years of age must have a responsible adult at the pool for the duration of the session.
  • Please ensure your child is collected promptly after sessions.
  • Please inform us if your child is to be collected early and by whom.
  • On booking you authorise us to administer essential first aid to your child in your absence.

Changing rooms

  • Under no circumstances should adult females use the male changing room.
  • Under no circumstances should adult males use the female changing room.
  • Children aged 9 years and over should use the appropriate sex changing room.

Venues

  • We will do our best to ensure that the condition of the venue, changing rooms  and pool area are in suitable condition.
  • We do not accept liability for any injury to a swimmer which may be caused by any defect at the swimming pool or venue.
  • Any claim arising from such a defect must be addressed to the proprietors of the pool premises.
  • No prams or car seats should be taken into the changing rooms or onto poolside.
  • Outdoor shoes should be removed or plastic overshoes worn before entering poolside.

Photography

  • Photography procedures may vary from venue to venue, so please always ask before using any photographic equipment.
  • Photographic equipment includes cameras, video recorders, mobile phones etc.
  • Please do not share or post photos that include children other than your own online or to social media sites such as Facebook, Instagram etc.
  • By attending the lessons you give permission for us to use any photos we take while the lessons are in progress for promotional purposes.