FAQs

• Our current fees are £64 per month per child.
• Lesson fees are paid for monthly in advance by card only.
• Your first monthly payment is made upon booking with subsequent monthly payments commencing 28 days after your first lesson date.
• Every child receives a FREE Welcome Pack by post which includes a Seriously FUN swim bag, swim cap, awards folder and sticker chart (please allow up to 21 days for delivery).
• Monthly payments are processed every month, even on months when no lessons take place. Your booking and monthly payment continues to hold your child’s place and to spread the cost of payments.

To give you peace of mind, we offer a 7-day money-back guarantee. We want your child to love their swimming experience with us. However, if you do choose to cancel within 7 days of starting, we’ll refund your payment in full.

• All cancellation requests must be made in writing via email only. Cancellations received any other way such as by phone, voice mail, WhatsApp, Messenger etc will not be accepted.
• If you choose to cancel within 7 days of starting, we’ll refund your payment in full.
• After the 7-day money-back period, you can cancel at any time and you won’t have to make any more payments.
• You can keep coming to lessons until the day before your next payment would be due.
• At the point of cancellation, no credits or refunds will be given for previous monthly payments unless no lessons have been provided between your last 2 payments, in which case we’ll refund 50% of your last 2 payments.

We run 3 terms per year (Spring, Summer & Autumn) in line with the school terms with a break during school holidays.

In line with recommendations from the STA (Swimming Teacher’s Association) and the ASA (Amateur Swimming Association), children are not encouraged to wear goggles. This helps to promote water confidence and enables children to swim without goggles, which is very important for safety. It also reduces the time spent adjusting goggles which can take up valuable lesson time. If however your child has become dependent on goggles we can help to reduce this dependency.

We don’t offer trial lessons as your child needs to be fully booked and paid for in order to reserve their place, as we have a maximum number of children per class.

Yes absolutely! You’re more than welcome to come along and watch the lessons and we’ll be available to answer any questions you have.

We have a maximum ratio of 6 : 1 (6 children per teacher) in our classes for children aged 3 to 12 years and a maximum ratio of 8 : 1 in our classes for children aged 4 months to 3 years.

Please click here for a list of all current venues.

Our swimming classes are for children aged 4 months to 12 years, we also run an Academy for children aged 12 years+.

All our venues are indoor and the pool temperature is kept at about 30 degrees centigrade.

Parents do not get in the water during our lessons for children aged 3 to 12 years. Parents do accompany their children in the water during our lessons for children aged 4 months to 3 years.

Our class levels include Swim Baby 1 to 3 (beginner to swimmer) for children aged 4 months to 3 years and beginner to advanced levels for children aged 3 to 12 years.

Please click here to check your child’s level within our programme.

Yes, you can watch your child’s lessons (this does vary by venue in terms of the viewing location).

Please contact us by email or message if you would like to change your child’s lesson day or time. We’ll always do this for you subject to a suitable class being available for your child.

No, we provide all the equipment, including arm-bands etc. You only need to bring a costume and towel.

All bookings are made online with a card payment and the monthly fees are processed automatically on your card.

Lessons for children aged 4 months to 3 years take place during the day (weekdays) and weekends. Lessons for children aged 3 to 12 years run after school (weekdays) and weekends. Days/times vary at each venue.

Lessons for children aged 4 months to 12 years are 30 minutes long. Academy sessions for children aged 12 years+ are 60 minutes long.

You can update your card details or contact details any time by logging in to the Parent Area and going to the Payments section or Your Account.

Yes! We teach safe behaviour routines and a respect for water during every lesson. Every child aged 3 to 12 years also receives and age specific water safety lesson 3 times per year.

We purposely structure our lessons to enable siblings of different abilities to swim in different classes either at the same time or back-to-back.

We have a teacher in the water for our lessons children aged 4 months to 3 years and also our Beginner classes for children aged 3 to 12 years.

Our entire team exist to make a difference to every child who swims with us. All Seriously FUN teachers complete our intensive teacher training programme, a child safeguarding course, lifesaving qualification and are police checked.

We are always available at the pool to talk about how your child’s doing and you can reach out to us any time by phone, email, WhatsApp etc.

Your booking and payment reserves your child’s place in a specific class for the duration of your time with us. So if you’re unable to attend a lesson for any reason, we are unable to offer a make-up lesson, credit or refund. If you’re unable to attend a series of lessons for any reason, you have the option to cancel or continue payments to secure your child’s place (payments cannot be frozen).

Parents must remain on the premises with us for the duration of the lesson. This is imperative in case of a medical emergency, building evacuation or other situation.

Yes! EVERY child is presented with a Seriously FUN certificate at the end of each term during our awards ceremony and FUN day. With different themes every term (including Pirates and Wild West) it’s a great way to finish off the term!

For the safety of your child and all pool users, all jewellery (including new piercings) must be removed whilst swimming. If an item may not be removed for religious reasons, it must be covered whilst swimming. Items such as rings, ear rings, necklaces and bracelets may have sharp edges that could accidentally scratch or cut other swimmers or become entangled with lane ropes, grills, steps or other pool equipment. When swimming, fingers tend to shrink and rings can fall off, ear rings can come loose and detach, necklaces can be caught and break. These items can be lost and potentially damage the pool circulation system. At all times, the risk will be assessed to ensure the safety of all.

We teach you to teach your baby to swim in a FUN and safe environment. Teaching your baby a potentially life saving skill is also a great way to have fun and bond with your baby.

Most importantly, babies will learn to respect the water and be safe. They will learn safe behaviour routines, under water swimming, water safety skills and the Safety Sequence. A child who is confident in the water will tend not to panic if they should accidentally fall into water.

We only ever submerge a baby when both you and your baby are ready. Although submersions are part of our programme, they are not the main focus. For safety purposes submersions are limited and spread out during the lesson.

Swim Babies classes have a maximum ratio of 8 : 1 (8 child and parent pairs to 1 teacher). This creates a great social atmosphere but also allows for individual attention where needed.

From your baby’s first lesson they will start to learn safe behaviour routines. These routines become more important as your baby begins to walk and talk. No child is ever ‘water safe’ or ‘drown proof’ so it is the responsibility of adults to ensure children are safe. Insisting on safe habits around water at an early age could safe your child’s life.

No, we only run lessons for children.